Terms and Conditions
Terms and Conditions
How long does it take to print and ship out team packs and uniforms?
Undercoated or sample orders are usually shipped out within 1-2 business days. We do not provide tracking numbers for undercoated/sample orders as they may ship from remote warehouses. After the item(s)are shipped, please take into account shipping time for the item(s) to get to you. Ground shipping usually takes 1-6 business days after shipment for you to receive. 3-day select will take 3 business days. 2nd Day Air will take 2 business days. Next-day air shipments will take 1 business day.
Uniform (decorated) orders:
If your order is being decorated, both PRODUCTION TIME and SHIPPING TIME must be taken into account. Production time (set-up/printing) usually takes 2-3 weeks from the date artwork is approved (written approval only), depending on what uniform you have purchased (listed in product option selection page). Art proofs are usually sent out within 2-3 business days (or longer with complex artwork). If you have upgraded your order to the RUSH process, please email us a date that you need your order in-hand. We will email you back with a confirmation if we can meet your in hand date. We typically are able to meet most in-hand dates that are 1-2 weeks out. PLEASE NOTE: THESE ARE NOT GUARANTEED TIME FRAMES. Orders can be delayed for a number of reasons including: delay in art approval, back-orders of items from manufacturers, delays in shipping from manufacturers, or any change to an order after it is placed. Please call once you have approved your art work to find out your estimated ship date.
PLEASE ALLOW ADDITIONAL TIME (BEYOND PRODUCTION TIME) FOR SHIPPING. Ground shipping usually takes 1-6 business days after shipment for you to receive. 3-day select will take 3 business days. 2nd Day Air will take 2 business days. Next-day air shipments will take 1 business day.
Non-uniform orders (tshirts, teampacks, etc.):Production time (set-up/printing) usually takes 2-3 weeks from the date artwork is approved (written approval only). Art proofs are usually sent out within 2-3 business days (or longer with complex artwork). Production time on these orders may vary due to the following factors: seasonal business, delay in artwork approval, back-order of items from manufacturers, delays in shipment of items from manufacturers. Please call after you have approved your artwork to receive an estimated ship date. PLEASE ALLOW ADDITIONAL TIME (BEYOND PRODUCTION TIME) FOR SHIPPING. Ground shipping usually takes 1-7 business days after shipment for you to receive. 3-day select will take 3 business days. 2nd Day Air will take 2 business days. Next-day air shipments will take 1 business day.
*Reminder: Orders will not move to the production stage without emailed art approval from the customer.
PLEASE NOTE: All orders without payment are considered estimates and not finalized (no production or artwork will begin) until we receive payment. Unpaid orders which remain in our system after 2 weeks may be cancelled due to non-payment.
How do I place a fill-in order or re-order?
You must call our sales department at 910-541-3304 or 910-270-8969 to place a fill-in or re-order. Please do not place a fill-in order online, as it will be considered a new order and the items and/or decoration may not match your original order. We may require you to send us photos or additional descriptions (brands, etc.) of your original order. We are not responsible for matching items in previous orders if orders are not placed as fill-in orders and specified as such. Pricing on fill-in orders may vary from the pricing on the original order.
If you are sending custom artwork for your order, art must be sent to email@example.com with the order number in the subject. Failure to do this within 1 business day of placing your order may cause a delay in your order. You will usually receive an art proof even if you do not have an order requiring custom art. The art proof must be approved in writing by an email reply to the art proof received. Any changes must be sent in writing by email. If we do not receive a reply within 1 business day, the order will be placed on hold, resulting in a delay in the production time. ORDERS ARE USUALLY PRINTED AND SHIPPED ON THE FINAL DAY OF PRODUCTION.
What is your refund/return policy?
PLEASE INVENTORY AND INSPECT ALL OF YOUR ITEMS IMMEDIATELY UPON DELIVERY.PLEASE DO NOT DISTRIBUTE ITEMS TO YOUR TEAM BEFORE INSPECTION AND INVENTORY. WE ARE NOT RESPONSIBLE FOR DAMAGED OR MISSING ITEMS ONCE ITEMS HAVE BEEN DISTRIBUTED TO YOUR TEAM.
In the event that a product is damaged or embellished incorrectly in production, Intracoastal Designs,m Inc. reserves the right to first reproduce or correct the issue. Order confirmations are emailed to the customer upon completion of any order. It is the responsibility of the customer to review the accuracy of any written order. Production of orders are completed based on written order details along with written approvals of artwork emailed by the art department. Intracoastal Designs, Inc. is not responsible for compensation or replacement of items for claims that are not consistent with both written orders and approved artwork. Any damaged, missing, or incorrect items must be reported to Intracoastal Designs in writing within 2 business days of delivery confirmation of the items. NO RETURNS WILL BE ACCEPTED (OR REFUNDS GIVEN) ON MERCHANDISE THAT HAS BEEN DECORATED (PRINTED, NUMBERED, EMBROIDERED, ETC.), WORN OR CUSTOMIZED. For undercoated items, refunds will not be issued for any reason without authorization after inspection of garments in question. Returns or incoming shipments will not be accepted without a return authorization number. Please call 910-338-9872 to request a return authorization number. There is a 20% restocking fee for returned merchandise. Returns are not accepted after 30 days from the shipment date. Intracoastal Designs, Inc. is not responsible and will not exchange product based on sizing issues. Customers can place sample orders to ensure proper sizing on orders. Please refer to sample policy.
Is free shipping available?
Free shipping is available for certain products as noted on the website. This service is ground shipping only and not available in Alaska and Hawaii.
credit card is required to order samples. Please call 910-541-3304 to
order samples. A non-refundable $12.95 shipping and handling fee will be
added to the cost of each pack ordered. Sample packs will be charged at
the standard price for the pack. All samples are sent out blank with no
decoration or printing (or with a sample print with a random logo).
Do you ship internationally?
No we don't do internationally shipping
Do you ship to APO addresses?
What payment options do you accept?
VISA, MASTERCARD, DISCOVER, AMEX. Checks, and money orders.
I have just ordered or received my uniforms, can I order additional uniforms for a new team member that just joined?
We require a minimum of 6 uniforms for fill-in orders.
Do you sell blank uniforms?
Yes, we do. In most cases blank uniforms are shipped the same day or next business day.
Do you offer quantity discounts?
Our prices are set for team orders. We do, however, offer discounts for league orders. Please call us at 910-541-3304 to ask about discounts on league/large orders.
How do we protect visitor information?
READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING
THIS WEBSITE. All users of this site agree that access to and use of
this site are subject to the following terms and conditions and other
applicable law. If you do not agree to these terms and conditions,
please do not use this site.
Limitation of Liability:
Intracoastal Designs, Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Intracoastal Designs, Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Intracoastal Designs, Inc. product is mistakenly listed at an incorrect price, Intracoastal Designs, Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Intracoastal Designs, Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Intracoastal Designs, Inc. shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Intracoastal Designs, Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Intracoastal Designs, Inc. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Intracoastal Designs, Inc..
Your use of this site shall be governed in all respects by the laws of the state of North Carolina, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Intracoastal Designs, Inc. products) shall be in the state or federal courts located in Pender County, North Carolina. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Intracoastal Designs, Inc. products) must be commenced within one (1) year after the claim or cause of action arises. Intracoastal Designs' failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Intracoastal Designs, Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you.