Intracoastal Designs, Inc.
DBA TEAMPACKS.COM

Mailing address:

Intracoastal Designs, Inc.

DBA TEAMPACKS.COM

15200 HWY 17 Unit J
Hampstead, NC 28443

Sales: 910-541-3304 or sales@teampacks.com

Support: 910-541-3304 


How long does it take to print and ship out team packs and uniforms?


Undecorated/sample orders:

Undecorated or sample orders are usually shipped out within 1-2 business days. We do not provide tracking numbers for undecorated/sample orders as they may ship from remote warehouses. After the item(s)are shipped, please take into account shipping time for the item(s) to get to you. Ground shipping usually takes 1-6 business days after shipment for you to receive. 3-day select will take 3 business days. 2nd Day Air will take 2 business days. Next-day air shipments will take 1 business day.


Uniform (decorated) orders:

If your order is being decorated, both PRODUCTION TIME and SHIPPING TIME must be taken into account. Production time (set-up/printing) usually takes 2-3 weeks from the date artwork is approved (written approval only), depending on what uniform you have purchased (listed in product option selection page). Art proofs are usually sent out within 2-3 business days (or longer with complex artwork). If you have upgraded your order to the RUSH process, please email us a date that you need your order in-hand. We will email you back with a confirmation if we can meet your in hand date. We typically are able to meet most in-hand dates that are 1-2 weeks out. PLEASE NOTE: THESE ARE NOT GUARANTEED TIME FRAMES. Orders can be delayed for a number of reasons including: delay in art approval, back-orders of items from manufacturers, delays in shipping from manufacturers, or any change to an order after it is placed. Please call once you have approved your art work to find out your estimated ship date.


PLEASE ALLOW ADDITIONAL TIME (BEYOND PRODUCTION TIME) FOR SHIPPING. Ground shipping usually takes 1-6 business days after shipment for you to receive. 3-day select will take 3 business days. 2nd Day Air will take 2 business days. Next-day air shipments will take 1 business day.


Non-uniform orders (tshirts, teampacks, etc.):

Production time (set-up/printing) usually takes 2-3 weeks from the date artwork is approved (written aproval only). Art proofs are usually sent out within 2-3 business days (or longer with complex artwork). Production time on these orders may vary due to the following factors: seasonal business, delay in artwork approval, back-order of items from manufacturers, delays in shipment of items from manufacturers. Please call after you have approved your artwork to receive an estimated ship date. PLEASE ALLOW ADDITIONAL TIME (BEYOND PRODUCTION TIME) FOR SHIPPING. Ground shipping usually takes 1-7 business days after shipment for you to receive. 3-day select will take 3 business days. 2nd Day Air will take 2 business days. Next-day air shipments will take 1 business day.

*Reminder: Orders will not move to the production stage without emailed art approval from the customer.

PLEASE NOTE: All orders without payment are considered estimates and not finalized (no production or artwork will begin) until we receive payment. Unpaid orders which remain in our system after 2 weeks may be cancelled due to non-payment.

How do I place a fill-in order or re-order?
You must call our sales department at 910-541-3304 to place a fill-in or re-order. Please do not place a fill-in order online, as it will be considered a new order and the items and/or decoration may not match your original order. We may require you to send us photos or additional descriptions (brands, etc.) of your original order. We are not responsible for matching items in previous orders if orders are not placed as fill-in orders and specified as such. Pricing on fill-in orders may vary from the pricing on the original order.


What is the process for artwork?

If you are sending custom artwork for your order, art must be sent to art@teampacks.com with the order number in the subject. Failure to do this within 1 business day of placing your order may cause a delay in your order. You will usually receive an art proof even if you do not have an order requiring custom art. The art proof must be approved in writing by an email reply to the art proof received. Any changes must be sent in writing by email. If we do not receive a reply within 1 business day, the order will be placed on hold, resulting in a delay in the production time. ORDERS ARE USUALLY PRINTED AND SHIPPED ON THE FINAL DAY OF PRODUCTION.

What is your refund/return policy?

PLEASE INVENTORY AND INSPECT ALL OF YOUR ITEMS IMMEDIATELY UPON DELIVERY.PLEASE DO NOT DISTRIBUTE ITEMS TO YOUR TEAM BEFORE INSPECTION AND INVENTORY. WE ARE NOT RESPONSIBLE FOR DAMAGED OR MISSING ITEMS ONCE ITEMS HAVE BEEN DISTRIBUTED TO YOUR TEAM.

In the event that a product is damaged or embellished incorrectly in production, Intracoastal Designs,m Inc. reserves the right to first reproduce or correct the issue. Order confirmations are emailed to the customer upon completion of any order. It is the responsibility of the customer to review the accuracy of any written order. Production of orders are completed based on written order details along with written approvals of artwork emailed by the art department. Intracoastal Designs, Inc. is not responsible for compensation or replacement of items for claims that are not consistent with both written orders and approved artwork. Any damaged, missing, or incorrect items must be reported to Intracoastal Designs in writing within 2 business days of delivery confirmation of the items. NO RETURNS WILL BE ACCEPTED (OR REFUNDS GIVEN) ON MERCHANDISE THAT HAS BEEN DECORATED (PRINTED, NUMBERED, EMBROIDERED, ETC.), WORN OR CUSTOMIZED. A 20% restock charge will apply on cancelled orders prior to their decoration. Requests to cancel a decorated merchandise order must be made and approved prior to approval of artwork. For undecorated items, refunds will not be issued for any reason without authorization after inspection of garments in question. Returns or incoming shipments will not be accepted without a return authorization number. Please call 910-541-3304 to request a return authorization number. There is a 20% restocking fee for all returned merchandise. Returns are not accepted after 30 days from the shipment date. Intracoastal Designs, Inc. is not responsible and will not exchange product based on sizing issues. Customers can place sample orders to ensure proper sizing on orders. Please refer to sample policy.

Is free shipping available?

Free shipping is available for certain products as noted on the website. This service is ground shipping only and not available in Alaska and Hawaii.

How can I get samples and what is the process for samples?

A credit card is required to order samples. Please call 910-541-3304 to order samples. A non-refundable $9.95 shipping and handling fee will be added to the cost of each pack ordered. Sample packs will be charged at the standard price for the pack. All samples are sent out blank with no decoration or printing (or with a sample print with a random logo).
We will credit all samples returned within 30 days and in their original condition. To return samples, please obtain a return authorization number by calling
910-541-3304.

Do you ship internationally?

Yes, we offer international shipping through Bongo. For more details click here.

Do you ship to APO addresses?

Yes.

What payment options do you accept?

VISA, MASTERCARD, DISCOVER, AMEX. Checks, and money orders.

I have just ordered or received my uniforms, can I order additional uniforms for a new team member that just joined?

We require a minimum of 6 uniforms for fill-in orders.

Do you sell blank uniforms?

Yes, we do. In most cases blank uniforms are shipped the same day or next business day.

Do you offer quantity discounts?

Our prices are set for team orders. We do, however, offer discounts for league orders. Please call us at 910-541-3304 to ask about discounts on league/large orders.


What is your privacy policy and information do we collect?

  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.


How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.


Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Intracoastal Designs, Inc.. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on January, 27th, 2010.


Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

What are the terms and conditions?

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Limitation of Liability:

Intracoastal Designs, Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Intracoastal Designs, Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors:

In the event that a Intracoastal Designs, Inc. product is mistakenly listed at an incorrect price, Intracoastal Designs, Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Intracoastal Designs, Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Intracoastal Designs, Inc. shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination:

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Intracoastal Designs, Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice:

Intracoastal Designs, Inc. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Intracoastal Designs, Inc..

Miscellaneous:

Your use of this site shall be governed in all respects by the laws of the state of North Carolina, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Intracoastal Designs, Inc. products) shall be in the state or federal courts located in Pender County, North Carolina. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Intracoastal Designs, Inc. products) must be commenced within one (1) year after the claim or cause of action arises. Intracoastal Designs' failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Intracoastal Designs, Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Intracoastal Designs, Inc.. The collective work includes works that are licensed to Intracoastal Designs, Inc.. Copyright 2003-2012, Intracoastal Designs, Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Intracoastal Designs, Inc. or purchasing Intracoastal Designs products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Intracoastal Designs, Inc. or to purchase Intracoastal Designs products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Intracoastal Designs, Inc.. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of Intracoastal Designs, Inc. used in the site are trademarks or registered trademarks of Intracoastal Designs, Inc.

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Intracoastal Designs, Inc. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.
Intracoastal Designs, Inc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Intracoastal Designs, Inc. does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a
Intracoastal Designs, Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Intracoastal Designs, Inc. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Intracoastal Designs, Inc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Intracoastal Designs, Inc. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Intracoastal Designs, Inc. in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless
Intracoastal Designs, Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors,
Intracoastal Designs, Inc. may link to sites operated by third parties. However, even if the third party is affiliated with Intracoastal Designs, Inc., Intracoastal Designs, Inc. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Intracoastal Designs, Inc.. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Intracoastal Designs, Inc. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Your consent
By using our site, you consent to our privacy policy.